Shipping & Delivery

We ship to addresses in the United States and internationally. You can confirm that we ship to your country at checkout, before you pay.

Shipping is free on every order, in the United States and internationally. All prices are in U.S. dollars (USD).

Orders are shipped from China.

Our business address is in Sheridan, Wyoming. Products are not stored or shipped from that address.

• Orders are processed in 1 business day, Monday to Friday.
• The daily cutoff is 12:00 PM Eastern Time (ET). Orders placed before the cutoff on a business day start processing that day.
• Orders placed after the cutoff, or on a Saturday or Sunday, start processing on the next business day.

Estimated delivery is 8–12 calendar days from the day you place your order, for U.S. and international orders. This estimate already includes the 1 business day of processing.

Delivery times are estimates. Carrier delays and customs clearance can occasionally add time.

Your order may arrive in more than one package, and the packages may arrive on different days. Shipping stays free for every package.

When your order ships, we send you a shipping confirmation email. It includes a tracking number when one is available.

For an order update, email support@marblehound.com with your order number. You can also visit our Track Your Order page.

If your order has not arrived 12 calendar days after you placed it, email support@marblehound.com with your order number. We will check the status with the carrier and reply with an update.

If tracking shows your order as delivered and you cannot find it, please check around your delivery address first. Then email us with your order number and we will look into it with the carrier.

If an item is missing from your order, it may still be on its way in a separate package. Email us with your order number and we will confirm the status of each item.

If an item arrives damaged or defective, or you receive the wrong item, email us within 30 days of delivery with your order number and photos of the item. We will send a replacement or issue a full refund, at no cost to you.

Applicable sales tax is calculated at checkout, before you pay.

There are no extra charges at delivery: customs fees and import duties are covered by us, on U.S. and international orders.

You can request a return within 30 days of delivery. The restocking fee is 0%.

If you change your mind, you pay the return shipping. If an item arrives damaged, defective or wrong, we pay it. Read our Returns & Refunds Policy for the full steps.

To change or cancel an order, email us with your order number before it ships. Our Cancellation Policy explains how it works.

Marblehound is operated by JJB SCALING LLC.

Business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

Email: support@marblehound.com

Phone: +1 (505) 355-0221

Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET).

We reply to every email within 24 hours on business days.