Returns & Refunds

You can request a return within 30 days of delivery. The window starts on the day your item is delivered.

1. Email support@marblehound.com with your order number and the item you want to return.
2. Tell us the reason for the return. For a damaged, defective or wrong item, include photos of the item.
3. Our team replies with the return instructions and the return address.
4. Ship the item to the address our team provides.

Please wait for our instructions before you send anything back. Items sent without a return request cannot be accepted.

The business address listed at the end of this page does not receive returns. Please use only the return address our team sends you.

To be eligible for a return, the item must be unused, in the same condition you received it and in its original packaging when applicable. Please keep your order number or proof of purchase.

• Change of mind: you pay the return shipping.
• Damaged, defective or wrong item: we pay the return shipping.

Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, email us within 30 days of delivery. Include your order number and photos of the item.

We will send a replacement or issue a full refund, at no cost to you. If we ask you to send the item back, we cover the return shipping.

The following items cannot be returned:

• Personal care items that have been opened or used, such as beauty and hair care products
• Gift cards
• Custom-made or personalized items

If one of these items arrives damaged, defective or wrong, the section above still applies. Please get in touch if you have a question about a specific item.

The restocking fee is 0% on every return.

The fastest way to get a different item is to return the one you have. Once the return is accepted, place a new order for the item you want.

We will email you once your return arrives and is inspected, and let you know whether the refund is approved.

Approved refunds are issued to your original payment method within 5–10 business days after the return arrives and is inspected. Your bank or card issuer may need extra time to post the refund to your account.

If you do not see your refund after that time, email us with your order number.

You can request a cancellation before your order ships. Our Cancellation Policy explains the steps.

This policy is in addition to any rights you have under applicable consumer protection law.

Marblehound is operated by JJB SCALING LLC.

Business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

Email: support@marblehound.com

Phone: +1 (505) 355-0221

Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET).

We reply to every email within 24 hours on business days.