Track Your Order
From order to delivery
- Order confirmation. After you place your order, we email you an order confirmation with your order number.
- Processing. Orders are processed in 1 business day, Monday to Friday. The daily cutoff is 12:00 PM Eastern Time (ET).
- Shipping confirmation. When your order ships, we email you a shipping confirmation. It includes your tracking number when one is available.
- Delivery. Estimated delivery is 8–12 calendar days from the day you place your order, including processing. Orders are shipped from China.
How to track your order
Enter your order number and email, or the tracking number from your shipping confirmation email, in the form above to see where your package is.
For an order update, email support@marblehound.com with your order number. We reply to every email within 24 hours on business days.
Orders with more than one package
Your order may arrive in more than one package, and the packages may arrive on different days. If part of your order has not arrived yet, email us with your order number and we will check the status of each package.
If your order is late
If your order has not arrived 12 calendar days after you placed it, email us with your order number. We will check with the carrier and reply with an update.
Our Shipping & Delivery Policy has the full details on processing and delivery.
Contact us
Marblehound is operated by JJB SCALING LLC.
Business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.
Email: support@marblehound.com
Phone: +1 (505) 355-0221
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET).
We reply to every email within 24 hours on business days.
Still have a question?
We reply to every email within 24 hours on business days.
