Cancellation
How to request a cancellation
To request a cancellation, email support@marblehound.com with your order number.
We reply to confirm whether the cancellation was completed.
When an order can be canceled
We can cancel an order until it ships. Orders are processed in 1 business day, so the sooner you write, the better the chance we can stop it.
After your order ships
Once an order has shipped, it can no longer be canceled. You can still request a return within 30 days of delivery, as described in our Returns & Refunds Policy.
Changing an order
To change your shipping address or an item in your order, email us with your order number as soon as possible. Changes can be made only before the order ships.
Refunds for canceled orders
When a cancellation is confirmed, we refund the full amount to your original payment method. Your bank or card issuer may need extra time to post the refund.
Contact us
Marblehound is operated by JJB SCALING LLC.
Business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.
Email: support@marblehound.com
Phone: +1 (505) 355-0221
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET).
We reply to every email within 24 hours on business days.
Still have a question?
We reply to every email within 24 hours on business days.
